Terms & Conditions

TERMS AND CONDITIONS

SALE TERMS:

  1. It is hereby informed “http://www.a2zcomputershop.in is marketing and distribution company and is not a manufacturer.
  2. I/We hereby certify that my/our registration certificate under the Goods & Service Tax Act India 2017 is in force on the date on which the sale of the goods specified in this Bill / Cash memo / Invoice has been affected by me / us in the regular course of my/our business.
  3. Goods once sold will be taken back or exchanged. Once invoice made cannot be modified or cancelled for any reasons thereof.
  4. The item is tested for physical damage at the point of sale and the company is not liable for the physical damage of item any more. It is also the duty of the buyer to immediately check at the counter physical condition of the purchased goods. All goods are consigned at buyer’s risk and the company is not responsible for any loss, damage or pilferage in transit.
  5. Our responsibility ceases the moment goods leaves our warehouse.
  6. Materials sold are spares and components of computers and do not form the complete system in full. Above goods are only in the form of components / sub assemblies / and not a “New PC “unless it is specified as “New PC System”.
  7. Any products purchased from us for any special usage in abnormal environment i.e. Other than normal usage should be informed to us at the time of purchase otherwise the warranty is void and null.
  8. No Customer can waive responsibility on grounds of ignorance of terms & conditions.
  9. Physical damage / mishandling of products / Tampering of warranty stickers –  do not cover warranty. All product sold by us require technically qualified PC Hardware engineer for installation.
  10. The court at Chennai shall have exclusive jurisdiction for deciding any disputes arising out of this sale contract.
  11. For all Tax Calculations / Orders, its deemed that our online website is based as in state of Tamil Nadu. All online orders are by default considered to be place as same as visiting our retail store & hence will be billed as Local GST Billing. We are shipping to other states / out of TN, on behalf of the client / customer Only. Any further taxes / octroi / entry tax , if any has to be borne by the customer directly.
  12. To Avail the facility of Claiming GST Please Provide the GST Number in advance. Corrections will not be made after Generating the Invoice.

WARRANTY TERMS:

  1. All products sold by us carry only carry-in warranty. Shipping charges (To & Fro) to service center has to be borne by the customer.
  2. Where the words “Direct Warranty” or “Manufacturer Warranty” are mentioned it means warranty is direct by Manufacturer / Distributor.
  3. We request the customer to send the copy of our invoice and delivery challan for warranty purposes always when there is a service problem for products. Shipping will be paid by the customer for the same.
  4. Goods once sold will be accepted for warranty repair / replacement only if they are in good physical condition. Products with broken / burnt pins, pen / pencil markings, cracks, missing / tampered components / warranty stickers damaged will be rejected and considered warranty void in above conditions.
  5. Warranty clause stand void for damage caused due to mishandling of equipments for any reasons causing damage of the products like lack of knowledge, improper handling, electricity problem etc., on the basis that under normal condition there would have been no damage of the product.
  6. Warranty is against manufacturing defects only, and as per manufacturers warranty policy. In case manufacturer has local service centre then for warranty the customer has to approach the service center directly with the purchase details.
  7. Products under warranty will either be repaired or replaced as per manufacturer/ supplier warranty policy.
  8. We reserve the right to reject material received for warranty without accessories, manuals, Software CD’s / DVD’s & outer box packing.
  9. Results of warranty items will be known in a couple of week’s time, (minimum time 2-4 weeks) subject to supplier / mfrs. approval.
  10. Any service litigations or problems have to address directly to manufacturers/distributor/company direct dealer address only. We are not responsible for any litigation thereof.
  11. Warranty service will be given only where the full payment is made on the due date.
  12. Customer Care Center working time: Monday to Friday – 11.00 am to 4.00 pm, Saturday & Sunday Holiday

GENERAL TERMS

  1. All information displayed, transmitted or carried on A2Z Computer Shop is protected by copyright and other intellectual property laws.
  2. This site is designed, updated and maintained independently by A2Z Computer Shop The content is owned by A2Z Computer Shop You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the content.
  3. A2Z Computer Shop disclaims all warranties or conditions, whether expressed or implied, (including without limitation implied, warranties or conditions of information and context). We consider ourselves and intend to be subject to the jurisdiction only of the courts of Chennai, India.
  4. A2Z Computer Shop reserves the right, in its sole discretion, to suspend or cancel the service at any time if a computer virus, bug, or other technical problem corrupts the security, or proper administration of the service.
  5. A2Z Computer Shop Values the privacy of information pertaining to its associates. We do not use or disclose information about your individual visits to our website or any information that you may give us, such as your name, address, email address or telephone number, to any outside sources.
  6. A2Z Computer Shop reserves the right to refuse service to anyone at any time.
  7. A2Z Computer Shop will not use information about you without your permission and will provide the means for you to manage and control the information that you have provided. We will enable you to communicate your privacy concerns to us and that we will respond to them appropriately.
  8. A2Z Computer Shop does not disclose any personal information to advertisers and for other marketing and promotional purposes that could be used to personally identify you, such as your password, credit card number and bank account number.

Privacy Policy

  1. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.
  2. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
  3. We will not e-mail you in the future unless you have given us your consent.
  4. We will give you the chance to refuse any marketing email from us.
  5.  The type of information we will collect about you includes:
    1. Your Name , Address
    2. Phone Number & Email Address
  6. We will never collect sensitive information about you without your explicit consent.
  7. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
  8. The personal information which we hold will be held securely in accordance with our internal security policy and the law.
  9. We may use technology to track the patterns of behavior of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
  10. If you have any questions/comments about privacy, you should contact us.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by http://www.a2zcomputershop.in, a property of A2Z Computer Shop. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of A2Z Computer Shop. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, A2Z Computer Shop takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 

Disclaimer policy

  1. A2Z Computer Shop and their respective publishers, authors, agents and employees have done their best to ensure the accuracy and currency of all the information on this website contributed by them; however, they accept no responsibility for any loss, injury, or damages sustained by anyone as a result of information or advice contained on the site nor for the results of any travel arrangement originating from this site. The use of information on or derived from this site and any arrangement for travel with person’s contacted through the site is made at the user’s own risk. We encourage you to verify any critical information with the relevant authorities before you travel. This includes information on visa requirements, health and safety, customs, and transportation.
  2. A2Z Computer Shop and their respective publishers, authors, agents and employees make no representations about the suitability of the information contained in the documents and related graphics published on this website for any purpose. All such documents and related graphics are provided ”as is” without warranty of any kind, statutory or otherwise. A2Z Computer Shop and their respective publishers, authors, agents and employees disclaim all warranties and conditions with regard to this internet site and the information contained therein, including, without limitation, all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement. In no event shall A2Z Computer Shop and their respective publishers, authors, agents and employees, be liable for any special, indirect, or consequential damages or any damages whatsoever whether in an action of contract, negligence, or other tortuous action, arising out of or in connection with the use or performance of this internet site or of the information and documents contained therein, provision of or failure to provide services, or any other information directly or indirectly available from this website.
  3. The documents and related graphics published on this website could include technical inaccuracies or typographical errors. Changes are periodically added to the information herein. A2Z Computer Shop may make improvements and/or changes in the product(s) described herein at any time. The linked sites are not under the control of A2Z Computer Shop and their respective employees are not responsible for the contents of any linked site or any link contained in a linked site. A2Z Computer Shop is providing these external links to you only as a convenience, and the inclusion of any link does not imply endorsement by A2Z Computer Shop of the site. All views expressed by individuals on this site are their personal opinions and are not necessarily those of or endorsed by A2Z Computer Shop

 

Shipping Policy

Shipping Policy for International Orders (outside India)
  • All international orders (outside India) would be processed within 2 working days and shipped through an international courier company.
  • Most orders are delivered within 10-15 days from the date of invoice to foreign destinations. However, there may be delay in delivering to remote areas / villages and other towns as delivery is purely vested with courier companies.
  • If you wish to purchase multiple items and ship them to two or more different addresses, please place them as different orders.
  • Once the products are shipped from our location, we will send you the shipper’s reference number (airway bill number/docket number) along with the courier company details through email.
  • You can track the status of your package through the courier’s website or by contacting their local customer service center.
  • We are not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the goods to the customer, or if the customer is not available at the time of delivery.
  • The courier will attempt delivery twice at your specified shipping address, before they inform us that your package is not deliverable.
  • A2Z Computer Shop and its affiliates are committed to deliver the goods to you in time and in good condition. However, A2Z Computer Shop and its affiliates have limited liability in case of any loss of goods during transit. The carrier will bear any loss in transit only to an extent of a limit that may change from time to time.
  • We reserve the right to release information to local, state, central or international law enforcement officials when we believe in good faith that the law requires it, or when required to, by order of a Court or authorized administrative agency.
 Customs Clearance for International Orders

For some countries, if the need arises, our carrier will have to get customs clearance for your goods before delivering them to you. Any additional taxes, import duties or customs charges levied in this process will be charged to you. You are liable to pay the carrier for those charges in such cases.

So we recommend that you be aware of the laws and regulations governing the import of goods in the country where you want the items shipped.

The customer is responsible for customs clearance within the stipulated time failing which the goods would be destroyed by the customs department and no refund would be made.

Remote Area Surcharge (RAS) for International Orders

According to the policies of the international carrier, an additional surcharge may be levied if the shipping address is defined by the carrier as a remote area.

This Remote Area Surcharge (RAS) would not be charged at the time of placing the order. Instead, it would be informed to you before shipping the goods. In such case, you have to pay the surcharge through the website. If the surcharge is not paid within 3 days after our notification, then we would cancel your order and refund the amount paid towards the items in full.

For domestic buyers:

  1. Orders are shipped through registered domestic courier companies and /or speed post only.
  2. Orders are shipped within 15 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.
  3. A2Z Computer Shop  is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
  4. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order).
  5. A2Z Computer Shop is in no way responsible for any damage to the order while in transit to the buyer.
  6. PaymentsA2Z Computer Shop is proud to use CCAvenue Payment Gateway for fast, easy and efficient secure payments. All major credit cards are accepted.

 

CANCELLATION & REFUND POLICY

Our Policy for the cancellation and refund will be as follows:

CANCELLATION POLICY

  1. Order Placed & Payment NOT MADE:

You Order shall be automatically Cancelled within 3 days. You will have to place a fresh order.

  1. Order cancellation & Refund:

We offer you 96% Refund if you cancel the order before it is dispatched. However we cannot do the same once your goods have been sent from our location.

REFUND POLICY

We will try our best to not to create such situations for our clients.
As we are selling Electronic goods we will not have any refunds or return of products for not suiting need purposes. In any extraordinary cases please mail to sales@a2zcomputershop.in
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase